Workforce Language Services

This article describes the efforts to improve communication in the workplace through job-specific language training.

Non-English-speaking workers may have difficulty understanding safety warnings, company policies, product specifications and other important communications. That, in turn, can raise safety concerns and insurance costs, lead to run-ins with regulators, promote poor quality, and generally make an owner or a manager’s job more difficult. “It can contribute to workers’ compensation costs and a wide variety of issues,” says Virda Rhem, a member of the national workplace diversity panel of the Society for Human Resource Management in Washington, DC.
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