Workforce Language Services

Do we train our non-English speaking staff to learn English? Do we train our English-speaking managers to learn Spanish? Do we translate our employee handbooks and other materials into Spanish? These are common questions, not just in clubs but also across industries, as employers struggle with a multilingual workforce – and with largely English-only management.

As Jill Kushner Bishop (president and founder of Workforce Language Services, the company behind this blog you’re reading) explains, these questions deserve thought not only for directors of private clubs, for whom this article was written, but also for managers in any type of industry seeking to integrate non-English speakers into their company’s culture.  She briefly highlights the benefits of an affirmative answer to all above questions, and increased employee morale, retention, and productivity can be strong motivators when considering how to implement her suggested solutions. 

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