Workforce Language Services

While WLS adamantly and singularly advocates human translation (that is, translation done by a professionally trained person, not processed by a computer), there is a case to be made for machine translation in select circumstances. A NYTimes editorial disputes the advantages and limitations, looking at Google Translate in particular.

When Haiti was devastated by an earthquake in January, aid teams poured in to the shattered island, speaking dozens of languages — but not Haitian Creole. How could a trapped survivor with a cellphone get usable information to rescuers? If he had to wait for a Chinese or Turkish or an English interpreter to turn up he might be dead before being understood. Carnegie Mellon University instantly released its Haitian Creole spoken and text data, and a network of volunteer developers produced a rough-and-ready machine translation system for Haitian Creole in little more than a long weekend. It didn’t produce prose of great beauty. But it worked.

But the editorial’s author David Bellos concludes that beyond emergency or wartime scenarios, machine translation doesn’t have much hope. No Google translation should ever be accepted as a “correct translation.” “Google Translate gives only an expression consisting of the most probable equivalent phrases as computed by its analysis of an astronomically large set of paired sentences trawled from the Web.”

And where do those probable equivalent phrases come from? Human translators!

The data comes in large part from the documentation of international organizations. Thousands of human translators working for the United Nations and the European Union and so forth have spent millions of hours producing precisely those pairings that Google Translate is now able to cherry-pick. The human translations have to come first for Google Translate to have anything to work with.

So, we must give credit where it is due. Credit to the astonishing advances in machine translation technology since Cold War spy games, and even more credit to the hardworking human minds that transform language and culture without having to manually compute a lexicon.

Click here to read the full editorial.

When Roxana Soto and Ana Flores retired from careers in TV and print journalism and became mothers, they were both amazed at the misinformation and lack of resources for parents who wanted to raise their kids bilingually and biculturally. So, they started SpanglishBaby, an online community dedicated to raising bilingual children.

SpanglishBaby is more than a blog (although it does have excellent daily blog posts with expert advice). It’s committed to providing resources to answer any and every question that might arise. Sections include ‘Must Reads,’ ‘Daily Learning,’ ‘The Culture of Food,’ ‘Ask an Expert,’ and ‘La Tiendita,’ among others.

La Bloga writes about SpanglishBaby:

According to Soto, Spanglish Baby’s first year has been full of both challenges and surprises. Among the former she cites the typical trials of starting a blog: building consistent traffic and creating fresh and interesting content. A loyal readership has emerged over the past months and, to celebrate this and its successful first year, Soto and Flores completely redesigned the blog, allowing readers to navigate the site more easily and to have a more participatory role. They’ve also added five regular contributors who, according to the editors, provide fresh perspectives on bilingual parenting on a weekly basis.

Check it out here! www.spanglishbaby.com

On Sesame Street, neighbors work their problems out with smiles under cloudless skies. Kids learn the letters of the alphabet and sing songs, and in the tradition of the 40+ year old TV show, they learn that their world is diverse—and that’s okay.

The question, then, is how to bring these same messages to a world divided, where neighbors do not work out their problems with smiles, much less in the same neighborhood: Israel and Palestine. We post this great NYTimes Magazine article (although published last year) here as a very interesting read as well as a case study for localization in a controversial environment.

This season’s episodes of “Shara’a Simsim,” the Palestinian version of the global “Sesame Street” franchise, were filmed in a satellite campus of Al-Quds University, a ramshackle four-story concrete structure that houses the school’s media department and a small local television station. The building sits in an upscale neighborhood on the outskirts of the West Bank city of Ramallah, not far from the edge of the Israeli settlement Psagot. Like many structures on the West Bank, the Al-Quds building seems to be simultaneously under construction and decaying into a ruin. Some walls are pocked with bullet holes, from when the Israeli Army occupied the building for 19 days in 2001, during the second intifada. In another life, the building was a hotel, and the balconies out front where TV crews and students take smoking breaks overlook the crumbling shell of its swimming pool.

Read on…

It’s a sad day when an international presidential address, lauded for its poignancy and timely comments, is rendered unintelligible by an interpreter. This is what happened last week when Mexican president Felipe Calderon visited the White House and intended to express his disapproval of Arizona’s new immigration law.

The translation was so bad that the White House chose to ignore the official transcript provided. The Mexican delegate blamed their own translator.

For example, here’s how Calderon’s comments on the tough new immigration law in Arizona were rendered by his translator during the opening ceremony:

“We can do so with a community that will promote a dignified life and an orderly way for both our countries, who are, some of them, still living here in the shadows with such laws as the Arizona law that is placing our people to face discrimination.”

And here’s how those same comments appeared in the official transcript issued later Wednesday:

“I know that we share the interest in promoting dignified, legal and orderly living conditions to all migrant workers. Many of them, despite their significant contribution to the economy and to the society of the United States, still live in the shadows and, occasionally, as in Arizona, they even face discrimination.”

It seemed most unfortunate that the poor interpretation should happen just when the U.S. and Mexico are attempting to strengthen their neighborly ties to work together on controversial issues like immigration reform and drug trafficking.

Read the full story here in the Washington Post.

Instructions from your doctor can be confusing enough without adding a language barrier into the equation. So it’s not surprising that bad translations of prescription instructions can lead to dangerous results. What is surprising is that of the prescription companies that provide translations, many use machine-generated translations which only have a 50% accuracy rate.

“It’s something I experience in practice every day,” said Dr. Alejandro Clavier, who works at Esperanza Health Center in Chicago’s Little Village neighborhood on the Southwest Side.

He gave an example of an anemic patient who showed no signs of improved iron levels after taking prescribed supplements. Clavier discovered the patient had been taking only one drop of the supplements instead of the amount that Clavier had prescribed. The patient had received confusing prescription instructions from the pharmacy.

Often misspellings or “Spanglish” in prescriptions can cause confusion, like “poca” (little) instead of “boca,” or “once a day” being misinterpreted as the Spanish “once” which means “eleven.”

Carmen Velasquez, director of the Alivio Medical Center in Pilsen where the majority of patients speak Spanish, believes a machine translation as substitute for a human being is an inappropriate solution.

“It’s health care. If you have the responsibility of human life, you better well know what you are doing and saying,” Velasquez said.

To read the full Chicago Tribune article, click here.