Workshops

We're happy to offer a series of customizable workshops that can be facilitated by our partner consultants.

What’s Style Got To Do With It?

Part I of a three-part workshop series, this workshop can be taken individually or together with Myself As A Trust Builder and When Trust Meets Style.

Session Description:
Theorists contend that our behavioral style is determined by our brain function – how we are wired. It determines how we perceive our world, how we think, feel, act, and who we choose as friends. Since we are all wired differently, our behavioral style differences can get in the way of developing positive and productive relationships. By learning about behavioral styles represented by five geometric shapes (Box, Circle, Rectangle, Squiggle or Triangle), you will recognize your behavioral style, the styles of others and learn how to ‘flex’ your style to complement and supplement that of others – be they bosses, colleagues, customers or friends.

Session Objectives:
At the end of this highly interactive session, you will:

Audience:

Myself As A Trustbuilder

Part II of a three-part workshop series, this workshop can be taken individually or together with What's Style Got To Do With It and When Trust Meets Style.

Session Description:
Participants engage in activities that expand their awareness of trust behaviors. The focus is on helping individuals see themselves as trust builders in their personal or professional lives.

Session Objectives:
At the end of this highly-interactive session, you will be able to:

Audience:

When Trust Meets Style

Part III of a three-part workshop series, this workshop can be taken individually ortogether with What's Style Got To Do With It and Myself As A Trust Builder.

Session Description: Experts agree that trust is a critical ingredient in effective relationships, be they personal or professional. Many people are not aware of how their behavior influences the building of a trusting relationship. This program combines the knowledge of the five behavioral styles with the four elements of trust giving the participants the ability to analyze and change to behaviors that will aid in the development of trusting relationships.

Session Objectives:
At the end of this highly-interactive session, you will be able to:

Audience:

• Individuals who would like to learn more about building and maintaining trusting relationships in their personal or professional lives

Difficult Dialogue

Session Description:
Effectively working with others often depends on our ability to engage in honest and open conversations about a variety of topics, many of which can be uncomfortable and difficult to discuss. Knowing that our differences routinely cause misperceptions and misunderstandings it is essential to develop and, through regular practice, to maintain the skills and openness necessary for addressing issues of difference.

It is important to realize that Difficult Dialogue is called difficult for a reason. Engaging in it takes willingness, effort and definitely time. This training does not center on specific examples of random, challenging conversation on uncomfortable topics. Instead this program is formatted to be a facilitated and highly engaging process of discovery and self-exploration.

Session Objectives:
The participants will come away from this training with a practical understanding of the communication skills necessary for:

Audience:

Emotional Intelligence & Diversity

Session Summary:
Emotional intelligence describes the ability to identify, assess, and manage the emotions of one's self, of others and of groups. This highly interactive course provides participants an opportunity to apply principles of Emotional Intelligence to approaching issues of diversity in the workplace and developing/strengthening leadership skills.

Teams and organizations who invest their time in learning and practicing the Emotional Intelligence and Diversity model experience growth in a variety important areas including job satisfaction, quality of customer service, openness to change, positive skills of managing conflicts and many others.

The course consists of the four parts:

Session Objectives:
This course allows participants to:

Teams and organizations who invest their time in learning and practicing the Emotional Intelligence and Diversity model experience growth in a variety important areas including job satisfaction, quality of customer service, openness to change, positive skills of managing conflicts and many others.

Audience:

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Spanish For Manufacturing

Session Description:
According to OSHA, the language barrier is responsible for 1 in 4 accidents in the workplace.

With the high percentage of Latinos working in the manufacturing industry, and a large disparity in accident and fatality rates for Latino and non-Latino workers, it’s increasingly important to be able to communicate about basic topics in Spanish.

While limited English skills, low levels of formal education and cultural differences can indeed present challenges in the workplace, these challenges are not insurmountable. By learning basic manufacturing vocabulary and phrases, as well as understanding different cultural perspectives that cause frustration and miscommunication in the workplace, you will be taking a step closer to increasing your productivity and efficiency in the workplace. And with Latinos expected to comprise one-third of the US population in 2050, businesses that are able to turn these challenges into opportunities will be best positioned to succeed in coming decades.

This session is designed to provide practical strategies for bridging the language and culture gap and positively impacting your bottom line.

Session Objectives:
In this highly interactive session, you will:

Audience:

Spanish For Health Care Professionals

Session Description:
Studies show that US Latinos have significantly lower quality health care compared to the general population. Since 2000, 80% of population growth in the Chicago area has been due to increases in the Latino population. Given these two points, it is critical to be aware of and culturally sensitive to the needs of your Latino patients.
Join us for a fun and engaging class that is designed to help you bridge the gap and provide effective care to Spanish-speaking patients, improve communication with patient’s families and enhance outreach to the Latino community.

Session Objectives:
This highly interactive session will cover topics such as:

Audience:

Spanish For Hospitality

Session Description:
Employee turnover in the hotel industry is a major area of concern. Conservative estimates cite the cost of replacing one employee as the equivalent of one-third of that employee’s salary, and the hotel industry is one of the hardest hit.

According to Gallup polls, turnover is caused by factors such as:
Do you know what is expected of you at work?
Does your supervisor, or someone at work, seem to care about you as a person?
Do your opinions seem to count?
Does someone talk to you about your progress?
Have you had opportunities to learn and grow?

With 50% of Chicago’s population growth due to an increase in the Latino population, it should be no surprise that Spanish is often the language spoken in your hotel. How do you communicate these ideas to your Spanish-speaking employees? Hotel-specific Spanish training can help. Don’t wait to take the first steps towards improving communication, understanding and decreasing turnover at your hotel!

Session Objectives:
At the end of this highly interactive session, you will:

Spanish For Restaurants

Session Description:
Employee turnover in the restaurant industry is a major area of concern. Conservative estimates cite the cost of replacing one employee as the equivalent of one-third of that employee’s salary. According to the National Restaurant Association, the restaurant industry is one of the hardest hit, with a turnover rate averaging close to 100% per year.

According to Gallup polls, turnover is caused by factors such as:
Do you know what is expected of you at work?
Does your supervisor, or someone at work, seem to care about you as a person?
Do your opinions seem to count?
Does someone talk to you about your progress?
Have you had opportunities to learn and grow?

With 50% of Chicago’s population growth due to an increase in the Latino population, it should be no surprise that Spanish is often the language spoken in restaurants.How do you communicate these ideas to your Spanish-speaking employees? Restaurant-specific Spanish training can help. Don’t wait to take the first steps towards improving communication, understanding and decreasing turnover at your restaurant!

Session Objectives:
At the end of this highly interactive session, you will:

Audience:

Spanish For Educators

Session Description:
Here in Chicago, 80% percent of the most recent growth has been due to an increase in the Latino population. As educators you have probably seen this first hand and have had to find creative solutions, often with limited resources, to bridge the gap and connect with your students. We understand, and we want to help.

Come out to our interactive workshop and add to your language and culture toolbox. This relatively grammar-free workshop will help you communicate and connect better with students and parents.

Session Objectives:
At the end of this highly interactive session, you will:

Audience:

Spanish For Realtors

Session Description: During the next decade, more Latinos will become first-time home buyers than any other ethnic group. This is obviously a tremendous market for those who can interact effectively with the Latino community.

Because of this trend, we are offering Survival Spanish for Real Estate. Join us in this fun, practical and grammar-free Spanish course to help you interact more effectively with Spanish-speaking clients.

Session Objectives:
At the end of this highly interactive session, you will:

Audience:

Session Objectives:
At the end of this highly interactive session, you will:

Audience:

Session Objectives:
At the end of this highly interactive session, you will:

Audience: